Frequently asked questions
Where is the entrance to the subway?
The new pedestrian gate to the subway is located half way down Crystal Palace Parade on the Southwark side of the road, opposite the park just past bus stop B.
How do I access the subway?
The subway is accessed through a gate at street level and has two short flights of steps down. There are handrails on both sides. The exit is through the same gate.
Unfortunately there is no access for wheelchairs or pushchairs/buggies. Buggies, bikes and scooters have to be left at street level where one of our stewards will keep an eye on them. However, we cannot take responsibility for valuables.
Are children allowed in the subway?
Yes, children love the subway. Please do keep an eye on them though as the floor is rough and there are dangerous areas which are fenced or taped off. Also make sure everyone washes their hands before eating as the subway a home to pigeons and a popular night time route for rats, foxes and squirrels.
Are dogs allowed in the subway?
Registered assistance dogs are allowed in the subway but no other dogs. As we are part of the park we know that people often pass by from a dog walk and spot we are open so if we have an available steward who is dog friendly we may be able to look after your dog for a short while. This is not a guaranteed service though so it is best to leave your dog at home.
How long are the queues?
On Open House London weekends waiting time can be up to an hour but at some times in the day there is no queue at all. Lunchtime is an advisable time to come.
How many people do you allow in the subway?
On heritage open days we like people to be able to see the space properly so we usually have no more than 100 people. This number may be higher for specific ticketed events such as music or spoken word.
People are let in on a one-in one-out basis and the average visit time is 15-20mins. We will only come in and ask you to head out if we have a massive queue up top!
Why do you ask for donations?
Like the subway itself there are lots of hidden costs when we open. Health and safety monitoring and materials, insurance, publicity and information leaflets, transport and we also always offer to cover steward travel and refreshments to ensure that volunteering is open to everyone. A heritage open day can cost us up to £800. So we ask for a suggested donation for our leaflets and we appreciate any other donations.
How can I follow your progress?
Who are The Friends of Crystal Palace Subway?
We are a group of local residents who would like to see this wonderful space reopened so that it can be enjoyed by the public again. There is more information on our aims and objectives in our Constitution, which you view here.
We are volunteering our time alongside day jobs, so we may not be able to answer any specific questions but will try and get back to you. Most questions re receive are answered by the FAQs so please read them fully.
How can I help?
Feel free to get in touch via our volunteer form if you would like to help or if you have skills that you think we could benefit from.
I'm interested in using the subway for a photo, film or video shoot...
At present the subway is not available for commercials shoots. To find a suitable location for your shoot please visit FilmFixer